How to Choose Between Amazon Hub Lockers and Amazon Hub Counters?   

Jack Penn
@Jack.Penn · Updated 09 Dec. 2022

Frank Lucas
@Frank.Lucas · Posted 09 Dec. 2022

If you're an customer, you may be wondering which delivery option is right for you - Amazon Hub Lockers or Amazon Hub Counters. While both methods offer a convenient way to manage your orders, there are some key differences between the two services that should be considered before making your choice. Let's take a closer look at each of these options, and review some of the pros and cons associated with each one.

If you take a look at the amazon hub counter vs locker- let’s first see what an amazon hub locker is?


Amazon Hub Lockers are automated, self-service kiosks where you can pick up and return your orders 24/7. These kiosks are typically located in stores like 7-Eleven, Staples and Whole Foods, but check your local listings for more locations near you. One of the advantages of these lockers is that they are always available - no waiting for scheduled hours or relying on someone else to open the location. All orders placed with Amazon Hub Lockers also come with free shipping, so you don’t have to worry about paying extra shipping fees. However, it’s important to note that there is usually a time limit on how long packages will remain in the locker before returning them to the sender.


On the other hand, Amazon Hub Counters are staffed customer service counters located in select grocery stores where you can pick up and return your orders during staffed hours. This is a great option if you are looking for a more personal shopping experience - many of these counters offer additional services such as package tracking, special order inquiries and more. However, while they do offer free shipping on packages picked up or returned at their counters (just like the lockers), there may be extra fees associated with delivery or returns when using this method. Additionally, like any store-based service counter, you will have to adhere to the location’s operating hours before being able to use its services. So which one should you choose?


Ultimately it comes down to personal preference and convenience - if time is not an issue and you enjoy having a more hands-on experience with your package pickups and returns then an Amazon Hub Counter may be your best bet. On the other hand, if timing is important to you then an Amazon Hub Locker could be a better option since they are accessible 24/7. No matter which one you choose, both options make it easy to manage your Amazon orders without sacrificing convenience or quality customer service.


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